At OURES ORIGINAL / KAAFLAAM customer satisfaction is our prime priority. We strive to provide quality products and exceptional service. This policy outlines the terms and conditions for refunds and returns of purchased products.

1. Eligibility for Return

• Products can be returned if:
  • They are defective, damaged, or incorrect upon delivery. Make your before opening parcel.
  • The return request is initiated within 7 days of delivery. Shipping cost [flat rate] will be deducted for total amount.
  • The product is unused, in its original condition, and includes all tags, packaging, and accessories.
• Non-Returnable Items:
  • Personal care products, consumables, and customized items cannot be returned unless defective.
  • Sale or clearance items are non-returnable unless damaged or defective.

2. Return Process

• To initiate a return:
  • Contact our customer support team at [0333-2512900] with your order number, product details, and reason for return.
  • We will guide you through the return process, including how to send the item back. [ We recommend don’t receive the order if you want to return]
• The return shipping cost will be borne by the customer unless the item delivered was incorrect or defective.

3. Refund Process

• Refunds will be processed once the returned product has been received and inspected by our team.
• The refund will be issued via:
  • The original payment method (credit/debit card, bank transfer) within 7-10 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
  • For Both Scenario – flat shipping rate will be charged on total amount.

4. Exchange Policy

• Exchanges are subject to product availability, [NO exchange of cosmetic products]. If the desired item is unavailable, we will issue a refund as per the refund policy.
• Exchanges can only be made for products of equal or lesser value.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 24 hours of delivery.
• Provide photographic evidence to expedite the resolution process. No, return/Refund will be proceeded without photographic evidence.

6. Order Cancellation

• Orders can be cancelled before shipment. Once dispatched, the return policy will apply.
• In case of cancellation, the refund will be processed within 7-10 business days.

7. Important Notes

• Products returned without prior approval [Contact od OURES TEAM) may not be accepted.
• We reserve the right to deny a refund or exchange if the product does not meet our return eligibility criteria.

 

For assistance, please contact our support team at [0333-2512900].